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  • Horrible service. In fact, the worst I have ever seen or experienced in my life! I used to go there and get pretty decent service, but the most recent time I had a horrifying experience. I had a broken gel nail that I just wanted to fix, and when she greeted me with no patience and enthusiasm I had a feeling that things were about to change. She started off by using the wrong nail size, and when I requested that she change the nail size twice, she ignored my requests and assured me that you could just "file it down". And I know from previous experience that her skills with filing nails is not the greatest. Nevertheless, I sucked it up and expected things to be okay. Not great, but acceptable. When she started by putting on enormous amounts of gel and telling me to put my hand in under the UV light until she came back, I had no idea she meant that she will be occupied with another customer for 15 minutes. Nowhere have I ever seen an employee( and she was the owner of the place!) completely dismiss a customer like that. But again, I sucked it up and hoped that maybe things will be okay. But when she put on yet again, excessive amounts( and I mean EXCESSIVE) of clear gel on my fingers, undoubtedly the gel flowed down the sides of my fingers, and thus burning me painfully when my hand was placed inside the lamp. When I told her that the gel was much too thick, and that I was getting burned, she rudely grabbed my hand, and forced my hand back inside the machine. I had to tell her very sternly numerous times that I did not want to be burned for her to stop rolling her eyes, sighing with much annoyance in front of me, and she stormed away and started complaining about me to other employees in Cantonese. No surprise that I left that place in a hurry, and will never be visiting again. The friend that accompanied me was also left stunned at the offensive acts of the owner. I can tell that the owner will be very courteous to some customers, but when I have done nothing to provoke her, I find this "picking favorites" sort of behavior extremely unprofessional.
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