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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • My husband and I met friends and family Saturday 5:00pm for a 21st birthday party of a cousin. We had a group of 30. We were greeted pleasantly, all of the host staff were very friendly and helpful. We went to the bar downstairs to get the birthday girl stated. The gentlemen bar tending was awesome. He was fun, smiling, making jokes. Great at his job. Once our entire party had arrived we were taken upstairs to be seated. Getting 30 people seated and settled takes a few minutes. So we decided to grab a few beers at the upstairs bar. I walked up to the bar. A waitress then comes up and explains to me that the hallway I walked down was for staff only. I apologized, I was a little embarrassed, I didn't see a sign and honestly didn't know. I stood at the bar where a bartender (Trevis) stood and blankly glared at me awkwardly for 1-2 minutes. I decided to speak. He was staring right at my face, he was making eye contact. No one else was around. I said, hello. He stood there just looking at me. I then said, may I get a couple of beers? He continued to just look at me. He has still not said a single word to me. I said, Bud Light, Miller Light, Spotted Cow. He then says, Don't do that again. I said, Excuse me? He said, Don't walk through there again. I said, yes I understand. There is not a sign. I didn't know. That has to happen all of the time. He never said another word to me. I had a $20 in my hand. He put the beers on the bar. I handed him my money and nothing. No thank you, no hello, no what can I get for you, NOTHING!!!! I was so upset by the way I was treated it took me my entire dinner to calm down. I am a 37 year old woman with 3 children. I'm not some drunk college kid who is blatantly disregarding signs or rules. It was an honest mistake. To be scolded and treated like a child from some rude hateful kid who looks half my age was so extremely inappropriate. I can tell you that I have never been treated so poorly by someone who works for tips. Hello! Tervis should not be working with customers. I mentioned the incident to one of the waitresses. She informed me that the staff also have a problem with his attitude. It just leaves such a negative impression that I don't know when or if we will be back. I know we are just one family but it shouldn't happen to anyone else. That kid should not be in customer service.
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