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  • Went in for 2 iced coffees and an egg Mcmuffin. NEVER in my life did I think it would take me over 30 minutes to first place my order with one of the most incompetent cashiers I have ever seen in my 16 years of being in the service industry myself. I had to say 3 times to her alone what type of coffee I wanted, along with another 3 times to tell her I wanted it with ice. She then handed me the smallest hot coffee I have ever seen. She then, with an attitude the ENTIRE time, got a manager to come and help her. She then made me a coffee after I had to tell her twice as well what I wanted. She hands me two of the smallest ice coffees I have ever seen. I asked the cashier with an attitude if it was actually a medium because I am in shock as to how small it is. She grabs it out of my hand and holds the cup up while pointing to a small M on the side of it. I tasted both of the shit coffees they gave me. One tasted like chocolate milk and the other one tasted like straight espresso. What I ordered was two iced French Vanilla lattes, add mocha and add an extra turbo shot. I literally order this from a couple different McDonald's and know it's something they make. So. I then ask the bitch cashier to see a manager because at this point I'm just furious. She informs me the lady that made my coffees was my manager but her gm was also there. So I asked to speak to him. She stands there just yelling his name. I literally laughed to myself. The gm comes out from the back. He happens to be the man who I heard at the counter a few minutes before then telling the staff and pretty much anybody in there how he had to deal with another store being robbed of 487 dollars. Like. I'm an assistant gm. I have been a gm. You do NOT come in and act like that as a gm. I ask him if he can remake my coffee because they are not correct and taste like shit. I tell him what I want and he basically was telling me in a nut shell what I order at least 3 times a week, isn't possible. He luckily made me the coffees I asked for. And again with more attitude hands me my tiny ass little coffee. Then as I try to say thank you, he just pretends I'm not standing there and keeps commanding his lazy incompetent staff on where trash cans should be. Like come the fuck on Robert M. I think you paying attention to customer service, food times and what you're actual job entails rather than standing there bitching like a high school child. Literally no sooner did I turn around, another lady had come inside complaining about how she had been waiting 20 minutes for a caramel frappe. Somebody higher up needs to handle this store and teach their employees to have manners as well as know what they are supposed to be doing. It's common sense on how you treat people in restaurants, fast food or not. I will literally NEVER step foot into that place again and by the end of the day will be calling district managers and whoever else I can. I would recommend waiting at Dunkin Doughnuts where it would at least have been well worth the wait. Not feeling like I'm an inconvenience to somebody who is paid to do their job correctly and serve the customers who want what they paid for. Go back to school kids.
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