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  • I LOVE Cafe Rio. We were regulars at the Centennial store. Very excited when the Lake Mead store opened because it's right next to my office. OK - the bad part. This store has never gotten up to par. I've gone to pick up to-go food on my way home from work (5:15-ish) multiple times and they have been completely out of chicken, completely out of steak, etc. Today, we called in a to-go order for lunch at 11:35. We were told to pick up the order at 12:10 but that most likely it would be ready earlier. My son arrived at noon and had to wait until 12:30 for the food. They had not even started on it when he got there. Mind you it was a simple order, 1 order of nachos, 1 burrito and 2 soups. Not a big order at all. When I spoke with the manager, she said they were busy. Didn't apologize or anything. When we got the order home, they had forgotten to put the tortilla strips in with the soup. Had we gone and waited in line, we would have had our order in minutes rather than an hour after it had been placed. There's just no reason for this store to be so unorganized and mismanaged. Another interesting aspect is if you call corporate to complain, they always have voicemail and never return calls. Must be getting too many complaints.
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