Had a deep cleaning last week my home took a little longer than expected and the office was in contact with me but I was fine with the additional monies as I was home most of the time and the ladies were working very diligently. When I came home later that night my house was sparkly clean and I've had multiple follow up emails From the company. The ladies accidentally bent an hdmi cord without realizing it but when I contacted company they immediately stepped up and offered to replace it. Great customer service! Will be using them again