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| - I saw another review on here that this place is hit or miss...for us it was a definite miss!! We were in the Matthews area for an appointment and thought we would stop by here to grab a bite to eat...now I wish we had gone elsewhere. When you walk in, there is no sign to seat yourself so you stand around awkwardly until someone walking by tells you to find a table. After we sat down, a server came up and took our food and drink order...that was the last time we ever saw our server on the floor until we got our check. Someone else brought our food and they had forgotten part of my order. When we told her that I was missing my toast, there was no response, she just walked into the back nonchalantly. We had no idea if she had heard us because of her lack of acknowledgement. Five minutes later, my toast came out, so apparently she had heard me. The food itself was mediocre...nothing to write home about but about what we were expecting. However, when we needed drink refills, neither our server nor the food runner were anywhere to be found. The restaurant had one saving grace...one server who was running his butt off serving almost all of the tables. He saw that we needed a refill and even though our table was not his, he stopped what he was doing and refilled the drink. He is the sole reason this review is two stars and not one. Before we got our check, I had to use the restroom...to get to there, you have to walk through the back, which brings you past what I can only assume is their freezer. I felt like I was walking through someone's basement. The bathroom itself felt like one of those gas station bathrooms where you stop at some remote gas station and they have to give you a key to use the facilities. I went back to the table afterwards and we sat around for a few minutes before our original server finally came back out and almost seemed surprised that we were ready to leave and wanted our check. Upon checking out, we wanted to leave two tips...one for our server (even though she literally only wrote down our order and gave us our check) and one for the server who gave us our refill when he was already busy with every other table in the restaurant. We wanted to let him know that we appreciated and acknowledged his hard work when everyone else was moving in slow motion (or had completely disappeared). The lady at the register acted like she was appalled and irritated that we would do that. She told us that our first server went on break and that's why we didn't see her. Not our problem! If she needed a break, then she shouldn't have taken our table. If we are ever in the Matthews area again, we will *not* be back, and I would never recommend this place to anyone.
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