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  • I love posting great reviews-unfortunately, this isn't one. Our first time here for a fun spontaneous visit. Weren't told about happy hour time/special by hostess or server until I saw the sign after tried ordering. When I asked what it was: was told all wines under $9 are $5. It was right in HH time. Was given a sample to try of a cab when I inquired about spicy and flavor. Thats great. Waitress had NO idea and seemed lost. I choose a regular $8 glass Asked about firecracker egg rolls as in is it spicy? Server mmmm I don't know. Depends lol. So we order just asking that the buffalo stays off just in case never knowing it comes with 3 flavors? I guess. None was explained. Once it came half looked cooked other half was red or pink inside, looking as if raw. We also asked which was which of 2 flavors, server didn't know, called someone else over who also didn't know. To be sure found manager who explained it was cooked Italian meats. By then it was turn off although the salad in between was delicious along with excellent seasoned focaccia bread with dipping olive oil. We ordered pastas -over cooked. They were kind enough to accommodate my 10 year old kinda picky eater who first thought she wanted spaghetti and meatballs -which she loves, wherever we go. She tried it and couldn't eat it. They kindly brought over noodles Alfredo at her request without wrinkling a brow, thank you BTW, we paid higher adult dinner price anyway. I just wanted her to eat. Sigh. which she didn't eat either. After I finished my salad I found out why. Noodles weren't outright sticky mushy just way over cooked. Easiest thing in kitchen to ensure is right and consistent to ensure it NEVER happens. Ordering a meal to go was trying as server didn't know there was 2 bolagnese descriptions on menu? I needed to know difference to not waste money and order it. Manager helped. Took it home along with pasta not eaten. No one wanted to eat it that night or next. I never told my husband of our experience or pasta was over cooked. He tastes and didn't eat it. He was being polite lol Sad servers don't know basics of menu, food is over cooked and a $40/50 is just bleh. I don't need an4/5 star. Just edible and without incident. Oh also my happy hour $5 wine was $6? Who cares but I didn't misunderstand. I paid for it as we just wanted to go home. ? bad night perhaps? Manager Joe listened and intervened for appetizers but isn't aware of overlooked pasta. I didn't like "complaining" again. it's front and back house job to ensure quality at ALL times. As manager of anything- I wouldn't ever assume my team doesn't need constant on spot training and QA checks, it's why the job exists. This is a simple fix here.
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