Hifi is fun for Sunday funday debauchery but their customer service is awful. I lost my phone one day while I was there and the whole situation was a complete nightmare. I called and asked in-person on at least three separate occasions if anyone turned in my phone. The answer was no so I bought a new phone. About a month later I was informed that my phone was in fact there. They told me to come pick it up or it would be donated. Even then, it was like pulling teeth to get it because when I tried to pick it up, I was told again that they didn't have it. This was after they called me.. Somehow it made its way across the street to bottled blonde. Through this entire process, not one person was apologetic or even seemed to care. Thanks Hifi.