| rev:text
| - Chili's is a branch of the US restaurant located in Vaughan, Ontario - hometown of the worst drivers in Canada. If you don't get run over by a paisano going through the 4-way stop out of turn in his Ford F150 you're on your way to good food, and poor service.
This restaurant has been The Red Devil, and East Side Mario's in it prior existance.
We came here on a Saturday afternoon to celebrate my son's birthday. Our group of 9 was seated promptly.
SERVICE
Our drink order was taken quickly. However it took 20+ minutes for our collection of soda and chocolate milk to arrive at our table. At one point my daughter was asked if she wanted a refill on her chocolate milkshake. We should have been told that it was not a free refill.
Our order of bottomless nacho chips and salsa arrived at our table less than 10 min before our entree did, so we weren't really able to enjoy it.
The ice cream for the kids arrived well before my son's birthday brownie slice. About 20% of the ice cream was melted by the time the brownie arrived.
I think the manager overheard us complaining about how incompetant our server was, so we were compensated 2 lava cake desserts for the table.
Final point - if you're going to automatically include a 15% gratuity on the bill, can you please ensure the service merits that kind of gratuity. My parents taught me to be a 10% tipper, and I will tip 15% only when either the food was amazing or the server went out of their way for us.
FOOD
My son had the mac and cheese and loved it. Older daughter had the grilled cheese and devoured it. Youngest daughter had the cheese pizza - I tried a taste and it was icky. I think it was a microwave pizza from M&Ms.
The wife had the honey chicken crispers. She felt they were comparable to the Chili's in Buffalo (that's a good thing). I had the Jalepeno Smokehouse burger. If you like a burger that's a balance between pain and pleasure - then you've found it. You have the heat from the Jalepeno's offset by the taste of the bacon.
For dessert we were compensated a chocolate lava cake. It was darn good, especially the lava.
On its own, the food could have netted 3.5 stars. Service and Ambiance killed this.
AMBIANCE
The restaurant was good. Well lit, fairly new feel to it.
The men's washroom was a different story. One of the urinals was broken and spewing water all over the place. Putting a caution wet floor sign up doesn't really cover you from slip and fall lawsuits. If the plumbing were up to current code, someone with a wrench could have shut off the water flow from the urinal, and the entire washroom floor wouldn't have been a mess.
I had brought this to the manager's attention. I was told that she had to wait her her guy. I'm assuming it was someone under contract to corporate. Managers should have the power to call whomever they want. This is a business and there are a lot of 24-hour plumbing services that would be willing to help out. There has to be a balance between frugality and maintaining the image of the business.
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