I used to drive to this location from Woodbridge, as there used to be a gentleman from Science Diet who floated through the store providing coupons for discounts on their brand of food (although the discount probably covered the gas I burned driving over). When he stopped being there I stopped driving over and now go to the PetSmart in the Weston Rd/Highway 7 area.
I've also utilized their pet hotel. The check in/check out process was decent, but it's the add on fees that they try to guilt you into taking that were ridiculously priced. I was once talked into putting my dog in a "suite" that had a premium bed and a tv showcasing pet friendly shows. They even offer a service where you can call in and speak to your pet while you're away. What people do for their pets is frightening.
I stopped going when they refused to allow me to see a crate that dogs are usually caged in, plus they wouldn't allow my dogs to be boarded together in the same pen. Made me wonder exactly how small they were.
Their doggy day care seemed interesting...an enclosed area where dogs can mix with each other...however very pricy for the service.
The store itself us laid out well and staff are friendly.