I recently purchased something from the REI website, and it shipped free to the Tempe store. (As with online purchases which can be tricky,) The item was too large for me and I was able to return it to the store without any problems or hassles. The staff is super friendly, and the only reason I don't give them five stars is because the store is somewhat small compared to other outdoor goods stores, which means a more limited selection. Online may be the way to go without worrying about return shipping... or heck., shipping fees at all!