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  • After another problem with our Audi - this time a mal - function of the key in the ignition. I called and was told the battery for the key would need to be recharged a ten minute job I was told. As I drove in there were two service reps and 5 clients all waiting in line. So the ten minutes came and went and eventually the assistant manager asked me what the problem was I explained he checked the key and said they needed to order a part but the car was safe to drive. Half an hour later my husband gets a call to say the part is in and they can fix the problem tomorrow. He calls back three times to eventually get someone live who insists there is no record of me going to the garage or of anyone calling my husband so "We must be mistaken"!!! Finally I have had it call back and ask for the service dept someone live and no v/mail - the girl on reception asks me over and over is it for an appointment or do they have my car in already. I reply neither - she asks the questions again this time no so politely I tell her to just put me through she then cuts me off. So I call back and thank goodness get "Sarah" who I always dealt with until her mat leave. I tell her the problem she is gone for two seconds and comes back to tell me the car needs to be with them tomorrow as they have the part. So my recommendation is do not deal with any of the brainless reps there - deal with Sarah she is polite -super efficent and gets results...........................Still battling over wether we will get a courtesy car which is part of our lease agreement with Audi but they always seem to fail at!!
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