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  • This is directly for the front desk management only! Eric (whose last name should be I need training in hotel hospitality ) was working the front desk on October 17, 2017 at around 6pm. His rudeness towards me and inability to accommodate me should be an example of how hotels lose business and how you shouldn't judge someone by how they look. I have been coming to Fremont since 2004 because the service and casino is friendly and fun. Because of the actions of one employee using poor judgement I will now have a bad memory of a place I loved coming too. I want to say thank you to the lady who assisted me with my situation she should be commended for her thoughtfulness and good use of common sense. I will be contacting the hotel directly about my issue because as a local and downtowner we don't need people in the hotel business or downtown area making bad judgements to patrons who love their establishments. This was an avoidable situation and if the front desk of a casino doesn't have change or can't get change for a customer something is wrong! Like going into a bank and saying I'm sorry ma'am we don't have money. I do hope Eric gets some diversity and common sense training very soon!
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