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| - Got to love my coupons. I get to use them every time I eat and they force me to try places I never knew existed. So I take this girl out last night. 1st date. I give her the option of DIDIS ( I think ) in downtown Monroe, Burgers, or Japanese steakhouse. She jumps all over burgers saying I am turkeyed out and a burger sounds delicious.
coupon says buy one get one. Sweet. That will be one double cheese burger, Double the meat, thats right 4 patties, add sauteed onions, mushrooms, swiss and mustard. The coupon did not say anything about specific burger orders. Here is where it gets interesting.
This took place last night around 6pm, November 24th. Cute young girl was working the counter, dark hair, short. REAL SHORT. " hey 5 foot nothing"
She was the most pleasant respectful counter girl I have come across in a long time. Nothing but smiles and willing to figure out what I was trying to do with the coupon and totally understood that what I wanted was in no way not allowed per what the coupon said. She asked the manager and comes back, "its for a regular 3.29 burger." wrong! I argue she tries really hard to figure out a way to get me what I want without going back to the manager. This right here, this is customer service at its finest. Kudos to you counter girl. You knew the coupon didnt say I couldn't order the biggest burger on the menu and get something of equal or lesser value and you were trying to do the right thing. That is customer service.
She has to get the manager. She didn't have the code. My opinion she has enough brains to be able to have a discount code so she doesn't have to bother the manager. Hell she seemed to not only have enough brains but the personality and professionalism. (kinda wish I owned a joint in Indian Trail, I would have poached her on the spot.) So Kokos, Kolos, Ko something comes up, steps behind the counter and takes my order.
" Double cheese burger, Double Meat ( holding up 4 fingers ), delete everything, add sauteed onions, mushrooms, swiss and mustard, Zucchini fries, O rings, two drinks, and what ever she would like.....) bam done $11 and change. God I love coupons.
Now you would think the O ring and zucchini fries would have come out fairly instant, nope they came with the burgers. no biggie. Counter girl brings the food and Damnit all to hell!!! There are only 2 freaking patties on this thing. 4!! I freaking order 4 patties. I was looking forward to this burger all the way from Southpark. 30 min ride thinking about this monster burger and I get this half monster burger.
The poor counter girl was like, OMG you ordered 4 patties, I heard you and saw you raise four fingers. My date said the same thing. Counter girl, " Please let me take it back for you and fix it."
"hell no! Nobody is going to drop my patty on the ground or spit on it" I check the receipt with her and wasn't charge for the double meat.
I told counter girl not to worry, I want her to have a pleasant evening and it's really not that big of a deal.
I forget about it and eat.
Burgers are a bit flat but you are getting 1/4 lb patties, but there were juicy. Onion, mushrooms sautéed perfect. Buns are way too big for the patties in my opinion. I am not a big fan on bread. I prefer to see the meat before the bun.
Now, Here is the high point. The onion rings and zucchini fries, were they fresh or frozen bc I could have sworn they were homemade. very very good. Zucchini was not soggy, still crisp and so were the onion. That credit can go to the cook for making sure the oil was hot and they were not in for too long.
Ranch dressing = homemade
Ice T = brewed not pasteurized.
Decor = exactly what I expected, clean typical burger joint
Service = other than Koko no paying attention to my order, perfect
overall the experience was a 4 star for sure.
Thanks counter girl for the friendly smiles and service.
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