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  • Here's another review in the vein of "lovely pieces, indifferent customer service." Several years ago, I received store credit at Studio Jewelers right before I and family were leaving town for a year+. Because the store credit would expire before we returned, I asked the owner whether we could have a cash refund. She refused, but she said that we could have an indefinite extension on the store credit. Now back in Madison, I recently took my engagement and wedding ring there to be resized, and I explained the deal with the store credit to the staff. Later, when the rings were ready, I came back to the store (found the resizing to be nicely done), and I gave the credit receipt as payment. I was then told that I could not use the store credit because it was over one year old. I again explained the agreement with the owner about the credit and waited for 15-20 minutes before a staff member reported that she couldn't find any paperwork, and that I would have to return the following week to talk to the owner. I told the staff that that I found two things frustrating about this: 1) that the owner had assured me that I didn't need a document stating that my store credit would be good indefinitely, because the information was in her files, and 2) that when I took the rings in to be resized, I'd also brought the store credit and explained the whole situation before proceeding, and none of the staff raised any red flags but simply took the rings. Then when I came back the following week, the store owner told me that I had "roughed up" her staff, that my store credit had been donated to charity and was no longer available to me, the ring resizing was a "gift," and that I'm no longer welcome in the store. Fortunately, everything is videotaped in jewelry stores, and those videos will show that I was not abusive to anyone. Studio Jewelers, SHOW THE VIDEOS. Other Yelp reviews here suggest there's huge pushback against any complaint, and this is another example. 1/5/2018 Update following comment from the owner below: I stand by everything I said, I was not abusive, and I would welcome everyone seeing the videotape if the owner would show it.
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