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  • In late August 2016, a tree branch speared and shattered the back window of my 2016 Audi Q5 in Rockville, MD. I used Progressive's suggested repair shop - Safelite Auto Glass - and the repair was not done to my satisfaction as I could hear glass rattling around within the back hatch of the car. I was unable to reach inside this back door myself with a vacuum and I expected the clean up to be done during the repair- apparently Safelite does not have this capability. In addition to being an irritant this is also a safety hazard, so I went to the Audi dealership for them to blow out the remaining glass shards using compressed air. Progressive did not reimburse me for the full amount (after deductable) stating that they had an estimate from a different shop for a lesser amount. Then why didn't they send me to this shop to being with? I don't have time to travel around at Progressive's whim to repair centers I neither know nor trust to complete a job that should have been done right the first time. To add insult to injury, the callous Progressive representative I spoke with over the phone said that Progressive does not normally pay for clean up and I should be happy with what I got. This was only a simple glass claim - what would be the attitude with a more serious claim? If this unacceptable cavalier service is how Progressive is able to keep the costs of their policies down then I want no part of it. I can guarantee today that I will not be renewing this policy in July 2017.
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