I haven't actually gone on a tour with Harbourfron Canoe & Kayak Centre, but I was very impressed with their customer service. I bought a Groupon and by poor planning on my own part left it until the last chance to reserve a spot on the sunset canoe tour. I cancelled at the last minute and then the company just said to print the groupon and keep it to use next summer. They were very friendly and helpful and a joy to deal with!