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  • The service I received from Hearth & Patio is in the "as good as it gets" category. Some brief background. We were on the front end of a move out-of-state when the control knob for the gas fireplace got stuck in the open position. We called Morris-Jenkins hoping they could do a quick fix. The service tech rearranged the logs, took a look and quoted me $2,700 to replace the igniter, starter and new logs, which we didn't need. He charged $225 for this sage advice and departed. A few days later our realtor recommended we call Hearth & Patio. I took her advice and spoke to a wonderful lady named Donna who took a personal interest. She asked me to text a photo of the fireplace and called immediately after. She knew exactly what we needed and told me the replacement parts would cost $150 and the service $125. The problem was that there weren't any available openings for service until well after we were to leave town. Donna took charge and said she would check to see if one of their people could make arrangements. An excellent fellow named Mark showed up midday three days later. Since the fireplace was stuck on, he had to shut off the gas at the source (behind the fire but he was able to do it). The logs were still very hot so he said he would check his schedule and call me to schedule a time since he had to check his schedule. True to his word, I heard from him less than an hour later. Mark returned at 7:00 tonight and did a quick job of replacement. We were chatting while he did the installation and I asked if he'd had a long day. He started his day at 6:00 this morning. It is difficult to find quality people like Donna and Mark these days. They both clearly place a high value on customer service and take exceptional pride in delivery of service and in their work. I'm grateful to them both. Highest marks to Hearth & Patio and strongest possible recommendation.
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