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  • I love Firefly, don't get me wrong, but this visit was a disaster. This was my second visit to this location and as much as I enjoy the food, the service was horrendous. I went with my boyfriend to celebrate his friend's birthday, and apparently Firefly only lets you reserve a table for 15 people. This became a problem quickly when there were around 20 guests for this event, and the hostess had to scurry around like a chicken with its head cut off to get us situated. She also seemed to get a stern talking-to by her boss which was not pleasant to watch. This hostess also seemed to be the only one who realized that the restaurant was busy as everyone else went at a much slower pace. I am all for ambiance, but I also want my food. After telling our waiter that we wanted to order around 8:30, we actually got to after 9 PM. Starving, I ordered my usual delights to share with my boy: veggies & lentils, mac & cheese, tortilla a la espanola, and stuffed peppers. The food was wonderful but as I mentioned, the service was not. Water refills only came around once, and when the food did come out the waiter had no idea who ordered what, so the servers just kept going around the table yelling out what they had in their hands and we all had to fight for our food, especially with duplicate orders. I myself had to practically stab a party guest with my fork who took my veggies & lentils, poking at it saying, "I don't think this is what I ordered..." while I was on the other side of the table glaring at her for stealing my food. Not the most organized bunch, those Firefly servers. Overall this location is wonderful, but try and go with 8 people or less so you can actually enjoy the atmosphere looking out onto the Fremont Street Experience and get service in a timely and efficient manner.
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