My cut was done by Janet, a real pro who has been working in the industry for 30+ years. I've paid 2-3 times more than my cut at Great Clips in the past at expensive salons for haircuts that weren't as good. The sign in system is super easy to use, you don't have to call, you just sign in using their app on your phone or you go online and do it. I can't speak for anyone else who cuts hair here but I'll definitely be going back to Janet. Also, it's a nice and clean new space which is always a plus.