Two of the manicurists are great. I do like the place and they remove and wash filters in the foot baths - an absolute MUST. On the down side, the MANAGER is a tough, unfriendly and unaccommodating woman. The owner is KIM, but it is a well-kept secret.. Any time ther is an issue, KIM sends the MANAGER to handle it and KIM remains anonymous. I have had nails ruined because they rush me out the door and then they will not compensate me with a free manicure or a refund. I don't need to go to a mani/ped place where I do not feel welcomed by the MANAGER.