| rev:text
| - I first reviewed this UPS store a few years ago and my recent experience warrants an update. You need to know.
I lease a business mailbox here and have been a happy customer for several years now.
Last month, I received my annual renewal notice slip in my mailbox. I noticed that my rate had increased slightly, but I was ok with it because it was the first increase since I opened my account.
Because it was after-hours, I took the billing slip home with the intention of paying when they were open.
The next time I visited during store hours (without the billing slip - my mistake), I approached the counter and told Pat (the owner) that I needed to renew my account for another year. She pulled my account card out of a Rolodex (yes, Rolodex) then punched some buttons into her computer, took my credit card, and I signed for payment.
When I got home, I discovered that I was charged more than 40% MORE than the original renewal invoice that was put in my box!
So I went back to the store with the invoice and my receipt and presented them to Pat and told her there was a mistake. Immediately, one of the other employees who was listening chimed in and said, "Oh, that was my fault! I made a mistake!" They said that they accidentally invoiced me for a residential box renewal, but mine is a business box so the rate is higher. I understand that, but I find it insane that my business rate would increase by 40% from one year to the next.
We went back and forth with some dialogue, but the gist is that they stood firm that my rate was SUPPOSED to go up by 40%. Pat kept saying, "This is not a mistake." I'm thinking, "The invoice says one price and you're telling me another - THIS IS A MISTAKE." She closed with a smile saying, "We're the cheapest and now your rate won't go up again for years!" This was supposed to make me feel better.
I told her that, since my current contract didn't expire for a few days, I wanted to cancel the earlier transaction and explore other options.
Long story short, after calling several other UPS Stores, I CAN CONFIRM THAT THIS UPS STORE AT 610 E BELL RD IN PHOENIX HAS GONE FROM BEING THE LEAST EXPENSIVE OPTION FOR MAILBOXES TO BEING THE MOST EXPENSIVE. My letterhead, checks, business cards, websites, etc, all have this postal address, so it didn't make sense to change all of that in the few days I had to work with, so I renewed my contract. This year, I'll work through my supplies and transition to a new address.
Final note: The rate for a medium mailbox at the store at 19th Ave and Union Hills is the exact same price as the small box on Bell Rd. That got me thinking that maybe there was a misunderstanding with Pat after all and that they inadvertently charged me at the medium box rate instead of a small.
So I called her and asked if she knew what size box I had. She said, "Yes, small." When I started to explain the reason for my call, she said, "Can I call you back in 5 minutes while I take another call?" Not surprisingly, she never did call back.
In retrospect, my mistake was in not bringing the original billing slip with me when I went to pay. Shame on me for trusting them. Based on the interaction I had when I challenged the increase, I'm confident that I was overcharged.
High prices, poor service, lack of self-accountability - they hit the trifecta of poor business practices. Do yourself a favor and take your business elsewhere. There are many, many superior options.
PS: As referenced in my earlier review, the Hallmark store with USPS mailing center that used to be in the same shopping center has moved.
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