| rev:text
| - Went in at about 5pm on a weekday.
When I 1st walked in, there were 4 or 5 staff members, all at the front, who were semi friendly and did greet us as we walked in the door.
The place was almost deserted of customers(I guess now I know why)
I 1st went to look at the fish. This shouldn't have been a problem, however they had 90% of the lights off in the fish tanks so you couldn't really see anything. Not sure if it was a mistake, to save power, or to hide the 1 or 2 dead fish that seemed to be in every tank.
After 5 or 10 minutes a staff member finally walked by the fish area and I was able to get help. (I was there for shrimp, so the not being able to see the fish wasn't really a huge issue).
I shopped around for another 10 or 15 minutes, and by the time I was done had probably around 20 items in my cart (Setting up a terrarium).
I went to the cash register, where there was only 1 person ahead of me in line who had maybe 3 items.
It started with her Petco card...she didn't have it and her info wouldn't pull up. The cashier gave her a new application, and instead of just scanning the new card while the customer filled it out, she stood and waited for it to be filled out in its entirety. This took at least 5 minutes as the filling out was interspersed with conversations about what happened to her points.
After the cashier got all the info typed in, she started doing MORE searches for the customers lost info. Getting inpatient, I asked her to PLEASE call for another cashier or help. She did, and then continued to converse and look things up this one customer.
By this time there's another customer standing behind me who'd also been there for quite a few minutes. Keep in mind that honestly, they only had about 4 customers in the store. 3 of us were in line. There were STILL 2 other staff members standing at the entrance, talking and laughing. The cashier was trying her hardest to avoid looking at me or the people behind me...I guess maybe even she realized that over 10 minutes in a line for 1 person was excessive.
I finally walked out, telling the oh so sociable employees at the door that the service in that store was the worst I'd ever seen, and to get the shrimp back in the tanks before they died.
Needless to say, I will NEVER shop at this location again. It's apparant that there is either NO manager, or a very, very poor one.
Wouldn't be surprised to see this place close....and soon.
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