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| - It is what it is. We walked in to browse without an appointment- my mom, sister and I had time to do so after they arrived to Phoenix, and we figured even if we couldn't try on, no big deal, we could look!
Fortunately, they had plenty of afternoon slots because it as a weekday, so we had 45 minutes to browse before our appointment.
They weren't busy, but this store seriously needs more staff. Also, there are a TON of kids running around this place. A lot of other stores ask that children not come if possible (unless they need flower girl dresses I suppose), because they can easily damage items, and make the environment pretty chaotic-- this is not a reason I am giving this store only three stars, but I think it's important to know that you'll have rowdy kids zooming by you while they play tag in a bridal store, and babies who are crying because they are hungry and tired...
I honestly feel like the prices could be better- they do have some good options for brides on a small budget, but I ended up getting a unique, designer dress for the same price as a dress I'd likely see in other bride's pictures.
Our sales person was nice and helpful, but you could tell that the lack of staff was stressful for her- she was helping multiple brides at a time, and I feel like the level of customer service was poor due to this.
Also, why are there NO mirrors in the fitting rooms? You had to go on display to the whole store to see what something looked like-- a little embarrassing when the sample sizes are too small (and I am NOT a big girl). They should have samples in a better variety of sizes...
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