Well I think that my review won't differ from the division that exists eating at Tako Sushi.
You either love it or you hate it...strongly.
I fall into the category of the person who loves the food and can't stand the staff.
As far as variety, freshness I think Tako Sushi rates highly for me considering some of the other AYCE (All You Can Eat) places I have ventured to over the past.
The problem, has and will continue to be the staff (not including the chef's)
I literally have eaten at this location EVERY FRIDAY like clockwork for the previous 3 years. I always order ahead...ALWAYS as Friday seating that place reminds me of a 50% sale at Michael Kors...so yes a tad busy.
No matter who answers the phone, they struggle with taking the order which hasn't changed in the previous 3 years. I mean I even call approximately the same time...between 4-5pm. To even get a greeting as a 'regular' person is that asking for too much?
That aside every year I always have a group of friends come out for Teppanyaki style dinner, and the service I receive those times always makes me wonder why I don't eat in more often. The chef's are ALL hilarious whether they are singing or making knock jokes, or even performing tricks with the food as requested.
Personally I feel you need a system to eat here...yes the AYCE is still new and they are still working out a system...so it appears that most people will claim food that is brought to the table even if it's not their's...resulting in the salty reviews of others that claim they don't get their food. Personally when I haven't seen my food in 10 minutes (avg cooking time) I grab someone to inquire what's going on. Food always comes afterwards.
As far as the staff is concerned you are being fed... you almost need to be forceful when doing AYCE...you know speak up? some people i have seen are content to stew and complain but when the staff come to ask if all is well...they say yes and smile. I've never understood the point of that this isn't about being polite or even politically correct if you have a problem with the service, or if you haven't gotten your food...THEN you say something. It only makes sense to me..but that is just me.