Came here as part of a group of 4 on Jan. 4 and even though it wasn't all that busy around 5 pm when we arrived the service was quite mediocre. Our server didn't introduce herself nor give us cutlery until we asked for it. To start our group ordered a coffee, tea and root beer. During our time there ( 1 hour) we never had an offer for a refill of any of the drinks. The server left us unattended for long periods of time and wasn't very good at taking our orders. Overall our service was well below the levels we have come to expect at this location.