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| - I generally try not to complain about businesses and generally try to live by the "if you have nothing nice to say, say nothing at all" rule.... But the things is, I have soooo many nice things to say about this place. It's great! But, the last couple of times have been nothing short of infuriating. After my second to last visit, I kind of said "Never Again", but went back this past Wednesday and had pretty much the SAME thing happen again... I really hope Mizu pinpoints what is causing the problems and fixes it, because it really is a great place.
On my latest visit: my boyfriend and I stopped in on Wednesday (which happens to be $3 roll night). The place was pretty busy, but we were seated right away....and then waited 20 minutes for anyone to bring water or menus. We ordered our wine and sushi right away, because we didn't know when or if the waitress would ever come back if we took any more time. An hour later (literally, almost to the minute), we reached the point of that awkward "Should we pay for our drinks and just leave? Where else would we go? By the time we drive somewhere else, the food here would be ready probably" debate. But...we flagged down our waitress to see how much longer it would take. She picked "5 minutes" as her arbitrary answer, and we decided to wait it out. Fifteen to 20 minutes later, she came back and said they were working on our order then.
So... About 10 minutes after that, we got our order. It was, as always, crazy delicious and perfect - and of course the $3 deal is amazing.
BUT - I was very disappointed overall with the way the staff dealt with the long wait times. There was a lot of unhappy murmuring: Every other table was getting as confused and grumpy as we were, and no one got any kind of apology or explanation or acknowledgement or ANYTHING. Just a long, inexplicable wait time. Surprisingly, only one table actually spoke up about the ridiculous long wait and lack of service, to which the manager loudly announced: "Sorry, we have a lot of carry-out orders!"
That's totally understandable, but... I've gotta think that the restaurant would want to prioritize the customers who are physically in the restaurant, especially when the wait time ends up being, from beginning to end, nearly two hours.
I won't say "Never Again", because the sushi really is delicious, but... I'm thinking carryout is probably the way to go from now on.
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