I think my experience was so positive because I did my homework. I selected three dealerships, eight cars, and I checked my credit score. I prepared in advance, and had many questions (all of which were answered). I test drove three cars and Warren was not only patient and accommodating, but he was genuine in his advice. I've had less than positive experiences in the past, but thanks to Warren I absolutely recommend this dealership! Related note: look on more than just Credit Karma for your credit score. I was shocked to learn that my actual credit score was about 60 points lower than CK reported.