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  • I'm not saying Pei Wei is the best asian food I've ever tasted, far from it, it's a fairly large chain that puts on the appearance of something more refined, it's essentially to Asian food what Olive Garden is to Italian Food. With that said I've always had pretty good experiences with Pei Wei, the food although not spectacular is better than some of the overcooked chicken drowning in MSG offered by some of the local chinese restaurants. the portions are good sized, the food is generally consistent, and the prices are really reasonable considering this is a corporate chain in some cases cheaper than the local establishments. or dare I say it's name "panda express" (which is overpriced crap) the time before last that I went they forgot the tomato's and the dressing for an asian chopped chicken salad that my wife ordered, I didn't discover that the dressing was missing until I got home, I immediately called the restaurant and was speaking to a manager within 30 seconds. The manager apologized and asked me If I would like to come back to the restaurant or if he could have my address so he could send me a gift certificate. I decided to go back to the restaurant, when I got the restaurant I told the person at the counter my name and they already had a bag set aside for me, the manager came over and explained to me there was another full salad in the bag, and he put additional dressing for the salad we already had, and additionally he gave me a coupon for free lettuce wraps.(which mental note: I need to use) I must say I was impressed with this manager, and it was refreshing after being in situations where a manager has taken back the bag/plate and essentially "un-F$@k's" your food and returns it to you. Overall great customer service, consistent food, and a good option for takeout in surprise.
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