The first time I came, they took forever to make my drink when I was the only customer in the store. Apparently the night crew hadn't properly replenished the 'sauce' required to make my drink. The associate making my drink slowly refilled the entire container before making my drink. I had to wait ten minutes for my drink! The manager noticed I had been here for a while so she kindly refunded my drink and gave it to me for free. I really appreciated that - most places wouldn't care!