Didnt have reservations, so we waited about 30 minutes for a table for 5. They gave us a giant booth and we all got our own pots. The table was very convenient to hold all the food we ordered, but difficult to have a conversation without yelling.
The soup bases were very good and definitely better than the soup bases at other hot pot restaurants in Toronto. The overall food quality is pretty good, especially for an asian hot pot place.
My two main knocks on this place:
1 - They don't seem to care about the quantities you order. If you order multiple plates of beef, you still only get a couple of plates and you have to re-order. It's annoying to not know if anything else from what you ordered is coming.
2 - there are random charges that add up. They show a base price of $26, + an extra $2 for weekends (which is pretty common for AYCE places), + $3-8 for a soup base. Most other hot pot places charge extra for soup upgrades, but this place seems to charge for soup itself. Which really makes the base price be $26+$3 = $29. I rather they show it included than to charge me for soup. I wouldn't mind paying it as part of the base price, but felt misled to pay on top of the base price. More of a presentation issue than a price issue - just rubs me the wrong way because how can you hot pot without the soup? Just seems like a sketchy strategy to generate revenue without "increasing" the base price.