I had a question about my monthly bill but when I walked in and walked towards one of the male office receptionist and as soon as a opened my mouth he stared down at his watch and went straight to his seat, I had some info on my phone to have a better understanding I literally offer my phone to hold and he stares at me and says he can't help me although Kathy is a pleasant person that is honest but the receptionist that works for her has no time.