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  • I guess the Aloft Hotel chain is trying to appeal to the younger no frill crowd. I booked the Aloft Phoenix Airport for its location. Checked in during a driving rain and hail storm. The front desk is cute tiny round island with 4 computer terminals. There were two other people ahead of me and only two people working. Between the two people check in people answering the phones and cashiering the snack bar it took for ever. When I got to my first room there was water all over the desk obviously from the rain. So, I went down to the front desk to change my room. The second room was OK but right next to elevator. I did not know that you could hear every guest walking and talking waiting for the elevator. The room was nice but the wall paper looked like it was not finished. The hot water in the shower only got luke warm. So I asked the maintenance person to fix it as I was leaving. When I got back it was fixed and the water was fine. Another thing that was bad was the towels were so hard and stiff. The good things about the Hotel was the convenient and free parking. When checking out the one front desk person was on the phone with a guest and I was waiting to check out and there was another waiting to pay for his breakfast. If this Aloft is indicative of the other Aloft Hotels I don't think I will be booking this chain in the future.
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