Always a little awkward for me going into the store because I am no makeup pro, but the gals always help me out. This last time I spent a little too much, and was unsure if I'd like the product, but was informed of the return policy and satisfaction is guaranteed, which was a plus. I DO think the store could use more staff, especially for the holidays, because they are extremely busy. But nevertheless, the staff has always been attentive and helpful, even when the store is crowded and busy.