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  • A BJs recently opened in McCandless Crossing near our home. We've gone a few times because we really enjoy the food, however the service is always so horrible. We recently went to the BJs in the South Hills and I was interested in seeing if our experience would be different. It wasn't. The service was super slow and inattentive. We never got our appetizer. Had to ask for a refill from the bar several times and soft drinks/water cups ran dry without refills. They brought out the wrong flavor boneless wings, then charged us for both when we asked to keep the mistake wings since they would just be wasted anyway. We asked to speak with a manager after the waitress told us she wasn't allowed to take it off the bill, and the manager was very short with us. She did take the charge off our bill, but you could tell she just didn't want to deal with us. As a chain restaurant, you'd think they'd have the management and service down pat, but that just isn't the case with BJs. We've now been to two of these restaurants and both had the same poor service. Since this has been our experience across two restaurants and perhaps 6 visits, this issue is a management issue, not a server issue. They are either too short staffed for the number of tables they have or aren't giving their servers adequate training. Don't come here unless you have lots of time to kill and plenty of patience.
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