Overbooked. We waited a long time to see the vet, plus waited more to see test results. Ok, fine, I have no patience to wait 45 minutes for a service. I also don't feel the "passion" in the staffs. Diagnose was based on the-more-tests-we-do-the-more-you-will-find-out-that-there-is-absolutely-nothing-else-you-can-do-to-make-your-pet-get-better!