When you are the first one there waiting for an associate to be available you think that you'd be first to be helped, right? Factor in after you arrive the shuttle bus drops off 30+ people and they all get in line as well. Difference is that they got in the "normal" line and I was waiting in the business partner line. So after I stand there and see 4 people called who were there after me I began to get a bit annoyed. I was told to wait until the associate in front of the business area was ready as he would assist me. Meanwhile people just kept flying by. They I get down to the garage where I am now waiting behind all these people again. People behind counter need to be aware of their surroundings and if the have the "business partner" line, they need to respect it.
Long story but I won't rent from here again. If Enterprise is desired, rent off site and take shuttle. I bet it would be faster. Or just pay a little more and rent with National.