Wait times here are rediculous, and add a sick kid as well...forget about it, but I gave it the benefit of a doubt and waited. Well some female came in with a male nurse and checked my son's vitals (she was new and he was observing her), she seemed nervous and didn't know what she was doing. My baby needed an immunization and what does she do? After giving him the shot, she rubs his little leg with the same pad that had alcohol that she initially rubbed him with to administer the shot...OUCH! My little infant was crying and OMG I was so mad! She didn't even apologize when I told her and she just walked out with the male nurse who never said a word. I spoke to the doctor about this and she listened, but who knows if she did anything about it. In the meantime, I will not risk taking my son here again.