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  • I thought this was a reputable company, as they advertise being the longest running security gate company in Arizona. I wish I would've done more research. The problems started initially when I was told it would be 2 weeks from purchase date to install. It ended up being 6 weeks. I've had my doors now for about 27 days and already have problems. The anchor on the French door is stuck in an "out" position leaving my security doors stuck open and 100% not secure. I spent over $1,600 for security doors and could not be more disappointed. When I called to have the problem fixed, they told me they'll have someone come out in 3 weeks. When I said my security was at risk, the Customer Care agent named Jennifer could not have cared less. She told me to go spend more money on silicone spray to fix the problem and that I should already know the solution because I should have read the owner's manual. I never received a manual. Regardless, I was hoping this would fix the solution so I bought the spray and applied it. Of course, this didn't fix anything. I called back about six times and nobody answered. I've left messages with both their main inbox as well as Jennifer's manager Samantha, but nobody seems to care. Do not use this company.
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