There are TOO many reviews similar to my story. I'm glad I looked here because I though I was the only one who was treated with rudeness and outright disregard for anything even seeming like customer service.
I was also told my scooter was a worthless piece of crap. BUT they made a big mistake by printing it on my last receipt (last year. I learned my lesson).
I left there crying last October. Thought I was being super sensitive. I guess not..
Thank you, everyone, for confirming that I am indeed not an idiot.
I wish there were a way to give minus stars.