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  • Pizza arrived with all toppings slid off of the crust. We payed $30 for a piece of crust with all of the cheese sauce and toppings stuck to the box. When I called to let them know what had happened, the cook said they were too busy and a replacement would take more than 1 hour, which, OK stuff happens. Owner was not there so the cook said he could not give me a refund but would give us $30 credit. I have been calling for over a month and every time I called, "the owner is not there and we cannot honor that credit". Today was the last straw. The owner was finally there and said I could get a $5 discount. This is to make up for a $30 order that I did not even receive? (the pizza I received, we tried to re-assemble but it came out terrible and nobody ate it.) It's too bad, I was a loyal customer here for many years, probably ordered over 50 times since I moved to Newmarket but never again. Worst treatment of a regular customer I have ever experienced in my life. I would understand if I was some raging idiot but I was polite and understanding the entire time. Completely unacceptable.
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