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| - This was my second time getting tires at this location, but first time in over 8 years. I had been a loyal Firestone customer till I a couple bad experiences "drove" me away!
My Infiniti Q40 got a nail in the rear tire, and being down to the minimum tread on the OEM tires, I opted to start shopping for a new set. I had narrowed my purchasing locations to NTB, Sam's Club Tires, and Discount Tire. Sam's Club reviews steered me to an NTB, but they failed to have the tires in-stock that I was told were there on the phone. I spoke with Discount Tire and arranged to get the Specific Continental Extreme Contacts I had researched for my car setup to be installed the next morning to get a promo they had running.
I dropped the car off as they opened, and mentioned a reason for me not going back to Firestone was that they gouged the rims on my last car, and not to get these scratched - we went and verified the condition of my rims and I headed to work.
My car was finished LONG before I needed it ready, and was able to quickly pick it up. I was disappointed to see my rims gouged, by unlike Firestone, they handled it immediately and beyond my satisfaction. I was not looking for money, so they arranged to have the scratches removed.
The tires handle great, the install cost was in line with everyone - no additional fees were snuck in, and the customer service was excellent. Things happen - it's how they are handled that is the real importance, and this location did a great job.
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