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| - First of all there were quite a few snafus in communication that cost me quite a bit of extra time making the appointment and getting the paperwork to fill out. Then, upon arrival noticed this pediatric dental office had no toys or things for children to play with in the waiting room. It looked more like an adult dental office - Off in a corner there was a touchscreen with some older-kid games on it attached to the wall. The energy in the waiting room was glum and tense- I don't know how else to put it
The staff was professional and polite, for the most part. But... the hygienist did not even introduce himself when he came back to get is- just told us to follow him. I introduced ourselves to him. He did not tell my son what he was going to do just casually instructed him to get on the chair. I thought this was an odd way to treat a paying client. Also an odd way to interact with children if Pediatrics is your specialty. I mean, he was friendly enough just seemed like he was used to kids who do what they're told without asking and don't require someone to treat them especially nicely. I find that very sad but I know it's a part of country were in that's probably true a lot.
Anyway, when we told me the x-rays sent over he got out what he had which was printed up copies of the x-rays. They are printed the wrong way and we're kind of hard to decipher. I finally pulled them up on my phone and emailed them to the dentist directly and she was able to pull them up on her computer and make heads or tails of the much better. Just seems like an insufficient way for the staff to prepare the doctor for a visit from patient who just had complicated dental work done.
The worst part of a visit wasn't even actually our interactions with the Office and staff, about halfway through I knew this was not the place for us to get any kind of intervention. The worst part was... there was a child, the only child in the office besides us, and he was left sitting on a bench for quite a while. I'm very maternal and there was hardly anyone in thereso I noticed him throughout our visit. A couple of times he said he wanted his mama. Eventually he started crying and I went over put my arm around him and called out " hey this kids really upset". Then the staff member sitting kind a nearby said "oh Alex you'll be OK let me take you to your mama". I mean why leave him sitting there by himself with nothing to do for so long?
Then after the doctor came out from her other patient she gave us her opinion of what she would do to proceed with my sons dental care. I had some concerns as it differed from what the dentist who did the procedure had indicated my son would require, and it was kind of an unpleasant solution. (We have homes in more than one part of the country and it turned out we had to have a procedure done in one state and then fly back to another state for the follow up which is why we were not following up with the dentist who did the procedure in the first place.)
When I questioned her plan of care she basically told me that's how she would do it and if I wanted to find someone who did it differently I could try but that was what she thought was best. She didn't do what I would consider the ethical thing which is tell me that her limited experience dictated what she's able to provide for my child. When I left the office I hunkered down and did research made some more phone calls and I found out there were a few options that require varying degrees of experience and technical skill, and what she was offering was only most primitive basic solution. So, I used to be in healthcare and there are different levels of quality of care and different philosophies on patient-client interaction and being forthright, different ways doctors can treat patients ...I felt that this was pretty old-fashioned from beginning to end.
All in all, I like to give everyone a fair shake, but I recommend you run do not walk from this dental office if you have a child you care about and any other options at all
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