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  • This review is based on their fried chicken meal. I love fried chicken. I just love it. This place has many highly rated online reviews. I rarely get to eat fried chicken, so when I do, I want to savor the best. The dish cost $22, which although it's high in price for fried chicken, I understand being in the Hard Rock Hotel carries a premium on everything. The dinner comes with a fresh made buttermilk biscuit, mashed potatoes w/gravy, slaw and half of a chicken cut up and fried. Let me remind you, I absolutely love fried chicken. I came during lunch, mid week, with about 4 tables sat in the venue, so it was not busy. My chicken was either cooked too long and burnt, or the grease was very old. After years of experience with fried chicken, I'm going to say the oil was old. The batter they use is very light in flavor and spices. The chicken breast had many small broken bones, which I'm assuming came from where the wing was attached. You don't get the wing, by the way. The portion size for the breast, thigh and leg were all very small. Such a disappointing fried chicken experience. The buttermilk biscuit was doughy instead of flaky. I was unable to enjoy it. It had too much butter in the middle which made it even more dense. The mashed potatoes had a very stale gravy flavoring. Even the lemon in my drink was cut the previous day. Nothing like getting a drink with a very old and dried lemon wedge to remind you that you're not enjoying fresh food. When a restaurant cuts back by saving garnishes for the day, they are focused on the wrong thing....customer satisfaction and enjoyment. A case of lemons in these hotels cost around $25 for approx 200 lemons. A standard Sunkist 8 wedge fruit cutter will yield appros 1600 lemon slices per case, or $0.015 cents per wedge. Even if you save just 50 slices a day, you've only saved 78 cents, and at the expense of pissing off 50 customers. The server and managers were both very courteous and friendly.
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