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| - "If this is the 'improved' or 'better' Chipotle then I will not be eating here again!"
Let's start with the arrival. YOU CAN HEAR THE MUSIC BEFORE YOU OPEN BOTH DOORS! Loud, VERY Loud. Moving on. It's Chipotle, ALWAYS expect a line. Wait was actually okay. I arrived at the counter in less than 10 minutes BUT I soon found out why. High school let out early and all the juniors and seniors were there preparing the food (as quick as possible) it seemed. They were kids! I don't mind kids at all IF they do their jobs but was there anyone there that was even close to the legal drinking age of 21?? The first kid who asked me what I would like was a young teenage girl. I said the "Barbacoa burrito". She slapped the wrap in the warmer, pulled it out and said, "You wanted white rice, right?" Now, before I continue with this DISASTER; I am short 5' 2" girl with a high pitched voice. Those glass counters are NOT made for people 5' 5" and under because if you want to speak with the employees so they can hear you over the music then you have to stand on your toes like a ballerina and tell them! With that music playing I had to YELL what I wanted but didn't help AT ALL! So, back to the rice. As I was saying "No, I wanted brown rice." She threw white rice down on the wrap THEN ASKED WHAT MEAT I WANTED!!! Did you not hear what I said?? I said "Barbacoa Burrito and I wanted brown rice!" She ignored me and slid my burrito to the next person. Great. Then came the toppings. I was able to point to what I wanted (mostly) and they understood me UNTIL I came to the shredded cheese. My roommate who I was sharing this burrito with is lactose intolerant but still likes some cheese and some dairy in moderation. I said to the employee, "I would like a LITTLE BIT OF CHEESE". Well, a little bit of cheese at this establishment means; "Cover the meat until you can't see it." Once again, as I interceded with the employee 'pouring it on now' with the cheese, I said, "LIGHT CHEESE" but she also ignored me and passed my "food" to the tall guy next to her. All I wanted from his "station" was SOUR CREAM. I pointed to the sour cream and said "Sour cream". He replied "What?". I said it slower and prolonged my words while pointing; "SOUR...CREAM". I received a second "What?". "SOUR CREAM!" and by this time I wasn't pointing anymore, my hands were on the glass, I was standing on my toes like I was ready for my ballet lesson and staring right at the guy. All this was followed with another "What?" Okay, now my hands were at or near the top of the glass, I was NOT pointing anymore and I SHOUTED, "SOUR CREAM!!" He slapped it on the "food" and walked away. For anyone who enjoys English class I will give a hint of foreshadowing here by mentioning did you notice how I did NOT order guacamole ANYWHERE before this moment?? It costs extra so I did NOT order it and honestly, I wanted to leave after I addressed my disgust to someone who did NOT have glass in front of him. So, after I FINALLY had my glob of "SOUR CREAM!" Next person put the lettuce on and finished the "Burrito" by wrapping it and tearing part of the wrap and covering it in foil. I will give it to her that she did CLEARLY write the initials for Barbacoa Burrito but, keep in mind, there was NO GUACAMOLE! The gentleman in front of me pays and leaves in an extreme rush. Satisfied customer?? Then it's MY turn. Employee looks at my burrito and says...(wait for it), "Barbacoa Burrito with guacamole." I have to apologize to everyone. At this point, I LOST it! I shouted "NO! THAT IS NOT RIGHT! ALMOST NOTHING IS RIGHT ON THAT BURRITO! I DID NOT ORDER GUACAMOLE, YOU CAN CHECK!" I yelled at them like I was their mother and needless to say, I did feel bad but being ignored, having to SHOUT for what I want and feeling like I need a stool to communicate with their employees with music blaring and pounding like you're at a concert is ABSOLUTELY UNACCEPTABLE, UNPROFESSIONAL and EXTREMELY THOUGHTLESS in ANY business establishment let alone a restaurant setting. I just wanted to leave.
THIS WAS THE ABSOLUTE WORST TAKEOUT DINING EXPERIENCE I'VE EVER HAD, ANYWHERE! I WILL NOT RETURN TO THIS CHIPOTLE. IT WAS A DISASTER! I will say because of this whole experience here, it has left me with sarcasm and analogies running through my veins.
If you're the kind of person who wants to relive that high school cafeteria experience with EXTREMELY LOUD music from today's popular music or just have a moment where you can recapture your "youth" from a high school cafeteria setting then by all means, "Come on down!" to this establishment! If not, then AVOID this Chipotle and try one a few more miles down the highway. You'll be glad you did.
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