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| - I lovED this place so much, I forwardED their 20% off promotion for lunch to my whole department, I strongly recommendED all my friends, family, and clients this place, that's why I have to write this review.
I came to this place for Happy Hours and dinners. Always a pleasure especially the dinner on Thursday, 12/26/2013. The holiday special: Surf and Turf (Tomahawk ribeye and king crabs) and lemon base seasoning sea bass WERE phenomenon!!
I therefore took my friend who loves fish and seafood here tonight and ordered the same things. I called before we arrived to make sure they still serve (Tomahawk ribeye and king crabs). Before I ordered, I confirmed with our server, Barry, for the sea bass. Barry told us sea bass is always on the menu.
I hate to say that, but the fish was chewy and definitely not sea bass. I showed Barry the picture I took last time as I am a Yelper and never skip the picture of good food. Barry was not attentive and told me next time just to show the picture first and the kitchen will make the same fish. -- If it's a dish always on the menu, why do the costumers need to show the picture to make sure getting the same food and quality??
The disaster hasn't ended. The steak was way too raw that we didn't even finish a quarter. The king crabs were warm in most of part but with dry and FROZEN part.
Our server, Barry, only had 3 tables at that time, and he spent 98% of his attention on one person of one of these 3 tables. After I reflected him about the fish and showed him the picture and after he witnessed the untouched steak, he just avoided my table!! Barry apparently doesn't care about the clients like the previous servers I met here before.
The only right thing for tonight is the food runner, RIGO, who is awesome, professional, and much more attentive than Barry. RIGO greeted every table he served, made sure the guests were satisfied, and RIGO was the only person who asked us about the untouched steak. -- Thumb up for RIGO!!
I am not going back to this place no matter how much I lovED it when there is no consistency of food and welcoming service. I have better way to spend my $100 + bills.
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