I've been here a few times and this is my only bad experience.
Loved the atmosphere in this place and great customer service, but damn when I ordered a medium cup of ice cream he put 95% melting dark chocolate and the rest the other flavour. It was all pouring out of the cup and melting everywhere and of course I didn't get a napkin? So I had no choice but to go home and put in the freezer. 15 minutes later and it's still a soup. I can't believe I paid 7 dollars for this, so disappointed. Please train your staff to do half and half properly please. The vegan dark chocolate is awful and has a really chalky taste. Love the strawberry flavour though.