Overcharge & Poor Customer Service.
After paying over $700 for surgery to my dog, I was assured that follow up appointments would be covered should complications arise.
Sure enough they did, yet the vet charged for the visit because he was not the original vet who did the surgery.
I was not told about this fine print beforehand. Very deceitful. They refused to acknowledge what I was told by the surgeon and had no compassion or regard for my situation.
These guys just care about the money. Very cold customer service.