They got the regular kind of service that you will get from any other pho places. However, their food somewhat beats other places. Their portion is generous and they got variety of food choices that most of the times you wont fail. I usually get pho with flank in a small size, but last time, I tried their crispy pho with seafood, and it was the best Vietnamese food I ever had. I have tried this at Pho so 1 as well, but VNB definitely did a better job! I asked for shrimps only on my plate, and they made sure I got extra shrimps. Great place to get your lunch.