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  • About a month ago I ordered from the Papa John's app with no issues. This time was an absolute nightmare. I ordered a special for a large pizza with 3 toppings and it came with cinnamon pull apart bread for $14.99. I added a Sierra Mist and an extra garlic sauce. I realized after about 35 minutes I did not receive a confirmation and that's right about when it came through. On the confirmation it showed just the soda and a sauce for roughly 8 bucks after a delivery. I thought this was weird and then the driver showed up a few minutes later with only those things. He tells me that they all thought it was an odd order at the store but no one decided to call us to confirm. We call and get the manager. I don't recall her name. This was roughly 6:30 on Wednesday evening 12/7. She basically said she could discount the pizza to 8.99 but then charge full price for the cinnamon bread and we have to repay the delivery fee. After politely trying to resolve this I became very annoyed at her lack of caring for the inconvenience. She stated it isn't the store's fault and a fault with the app. I told her it was still up to her as a manager to make it right. Not once did she offer to try to find a different promotion and maybe discount that to the original price. She basically stated it was out of her hands and there was nothing she could do. We then called to make a complaint to that store which I informed her I would be doing and she really didn't care about that either. Now we are waiting for a call back from the owner or DM to see about a refund or whatever else. This location is terrible. Order elsewhere.
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